DO'S
- Review all training materials before contacting any prospective customers
- Ensure the customer completes the order process and submits their own order themselves
- Provide the correct customer contact information during the order process, not that of your own.
- Energy company will contact the customer to keep them informed of the progress of their order, or request additional information if required
- Explain to the customer what will happen next
- Advice the customer to only contact energy company via the number contained within their order confirmation email
- Enter your own business ID while processing the order
DONT'S
- Be an active employee of the energy company and sell Power services through NeXarise
- Use cold marketing sales techniques such as door knocking to acquire new customers
- Produce multiple orders for the same customer, as this is not permitted. Each order must be under a different account holder's name
- Allow your customers to cancel their existing contract to then sign up their partner/spouse as new customer at the same address